Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
News - July 2019
Advice Hub - based in Loch Leven Health Centre
The new advice hub is a partnership between Kinross-shire charity Broke not Broken, P&K Health and Social Care Partnership and Loch Leven Health Centre. It provides a much needed local drop-in facility to support people with community connections, signposting to benefits services, food bank support and community organisations.
- Community Connecting and signposting sessions every Thursday between 9.30am and 12.30pm. People can pop in to have a chat and find out more about local groups and organisations that can benefit their wellbeing. Appointments can also be made by calling 07896 280 843.
- Perth and Kinross Drug and Alcohol Support Services will be hosting drop-in sessions on Thursday between 10am and 12.30pm to provide advice and support. Appointments can also be made by calling 07766 991 570.
- Broke not Broken will offer support/signposting on topics such as receiving benefits, writing a CV or completing job application forms at drop in sessions on Fridays between 10am and 12noon.
- A team from Macmillan Welfare rights will be on hand to offer advice on the first Friday of every month between 10am and 12noon.
"As the Hub is in Loch Leven Health Centre, it is accessible to everyone and is based in a discreet and comfortable venue. Our location also means health centre GPs and staff can easily refer their patients if needed."
As the Hub becomes established we hope other agencies will join us in providing information/support and would welcome suggestions from the community on what they feel would be useful.
Waiting Times for Secondary Care Referrals
NHS Tayside publishes waiting times for both out patient and in patient referrals. This information can be found on the NHS Tayside website.
NHS Tayside Referral Information
Please note this information is in relation to routine referrals only and is a general guide and not an accurate prediction for how long you may wait. The GPs at the practice are unable to influence the waiting times and can only ask for a referral to be reviewed if a patient's clinical condition changes. We would ask all patients to check NHS Tayside's website for an indication of waiting times before contacting their GP again.
Out of Hours Service
When the Health Centre is closed in the evenings and at weekends, emergency cover is provided by the Fife Primary Care Emergency Service. Patients who need urgent medical attention Out of Hours may be given advice, be directed to one of the Out of Hours Centres, or a house visit may be arranged. In early April we were notified by the Fife Health and Social Care Partnership that they were about to make some changes to their Out of Hours services. From 9th April 2018, the Out of Hours Centre at Queen Margaret Hospital in Dunfermline, and the Centres in Glenrothes and St Andrews will be closed from midnight to 8:00 a.m. 7 days a week. The Out of Hours Centre at the Victoria Hospital in Kirkcaldy will be open throughout the night. The Victoria Hospital in Kirkcaldy was chosen because of its central location in Fife, and its proximity to Accident and Emergency, specialist services and wards for admission. Patients can opt to attend the Primary Care Emergency Centre in Perth if that would be more convenient than attending Kirkcaldy.
NHS inform – for everyday questions about health
Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.
NHS inform (www.nhsinform.scot) is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:
- tests and treatments
- illnesses and conditions
- healthy living (including stopping smoking, screening and keeping active)
- care, support and health rights
One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool. Of course, there is always the option to talk to the health information team by telephone or using webchat.
Want to try the new service? Visit: www.nhsinform.scot or call: 0800 22 44 88
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 15/08/2019)