Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
News - October 2019
Monday 7th October
The Health Centre is closed on Monday 7th October for everything other than pre-booked flu, pneumovax and shingles appointments. In the event of an urgent medical problem which cannot wait until we re-open on Tuesday 8th October, please telephone NHS24 and the Fife Out of Hours Service on 111.
Annual Flu Campaign
We will be holding the first of the season's flu clinics on the first Monday in October, Monday 7th October. Saturday morning clinics will be held on Saturday 26th October, Saturday 2nd November and Saturday 16th November.
Appointments may now be made at Reception, but we would ask you to please telephone after 10:30 a.m. as the phones are very busy when we open each morning. Please do not wait for a letter to be sent to you inviting you to make an appointment. If you are eligible you may make your appointment now.
We would encourage all those in the following groups to come for a flu injection:-
Those living in long stay residential care homes or other long stay care facilities Those
|Over 65s||Those aged 65 or over on 31st March 2020. (Born on or before 31st March 1955)|
|Those aged 6 months or over in a clinical "At Risk" group|
Chronic respiratory disease and asthma that requires continuous or repeated use of inhaled or systemic steroids or with previous hospital admissions. DOPS including chronic bronchitis and emphysema
Chronic heart disease
Chronic kidney disease: kidney failure or transplant, nephritic syndrome
Chronic liver disease: cirrhosis, chronic hepatitis
Chronic neurological disease: stroke, TIA
Asplenia or dysfunction of the spleen
|Long stay residential||Those living in long stay residential care homes or other long stay care facilities|
|Unpaid carers and young carers||Those who without payment provide help and support to a partner, child, relative, friend or neighbour who could not manage without this help. This could be due to age, physical or mental illness, addiction or disability. Young carers are those under 18 who carry out significant caring tasks and assume a level of responsibility for another person which would normally be taken by an adult|
Please note that patient who do not fall into these categories or who have no other clinical reason for receiving the flu vaccination will not be given the vaccination.
Clinicians will visit the residential and nursing homes as usual to administer the vaccination.
The vaccination will be available to all those aged 70 to 79. Those aged 80 or over are not eligible. The shingles vaccination is only administered once and it can be given at the same time as the influenza vaccination. If you are eligible for both vaccinations please advise our receptionist of this on booking your appointment.
Children's Nasal Flu
From October 2019 all children's flu immunisations will be administered by the NHS Tayside Children's Immunisation Team rather than by the GPs and nurses of St Serf's and Orwell Medical Practices. This will include pre-school children aged 2-5 years, at risk children aged 6 months to 18 years, primary school children, and those children who miss the flu immunisation at school. Parents who wish to request the immunisation for their children will have to call a central number to make the appointment with the Children's Immunisation Team. The number is:- 01307 475240.
Bridge of Earn Patients
We were sad to hear of the closure of one our neighbouring practices, the surgery in Bridge of Earn. We appreciate that this is a difficult time for patients of the surgery particularly as many will have been registered there for many years and built up a good relationship with the clinical and administrative staff.
The practice covered quite a wide area and there has always been an overlap of the Bridge of Earn practice boundary and the boundary of St Serf's and Orwell medical practices. Patients in the Glenfarg area could therefore register either at Bridge of Earn or at Loch Leven Health Centre. The Primary Care Services Department in NHS Tayside therefore approached the practices here and asked if we were able to take on Bridge of Earn patients living in this shared area and we are happy to do so. They have therefore allocated the patients to us and they will be divided between the practices in accordance with their current list sizes. The transfer of patients in this way does not require patients to come in and register with their new practice, however as there may be some delay before we receive the medical notes, it would be helpful if patients could complete a New Patient Questionnaire. A copy of the Questionnaire can be downloaded from New Patients section of this website.
The allocation of patients to a particular practice does not remove the patient's ability to choose their GP practice. So should patients wish to transfer from their allocated practice at the Health Centre to the other practice they are free to do so. We would however ask patients to wait three months before doing this to allow us to enter all the information on our new patients onto the system and we can then deal with any changes.
We will endeavour to make the transition as smooth as possible for all patients.
This addition to our list sizes is on top of the already increased population which has occurred because of the new building in Kinross-shire. We are endeavouring to cope with this but there may be some impact on our waiting time particularly as we are coming to the busier winter months. We would ask patients to bear with us as we adjust to these changes.
NHS Tayside Referral Times
NHS Tayside publishes waiting times for both out patient and in patient referrals. This information can be found on the NHS Tayside website.
NHS Tayside Referral Information
Please note this information is in relation to routine referrals only and is a general guide and not an accurate prediction for how long you may wait. The GPs at the practice are unable to influence the waiting times and can only ask for a referral to be reviewed if a patient's clinical condition changes. We would ask all patients to check NHS Tayside's website for an indication of waiting times before contacting their GP again.
Out of Hours Service
When the Health Centre is closed in the evenings and at weekends, emergency cover is provided by the Fife Primary Care Emergency Service. Patients who need urgent medical attention Out of Hours may be given advice, be directed to one of the Out of Hours Centres, or a house visit may be arranged. In early April we were notified by the Fife Health and Social Care Partnership that they were about to make some changes to their Out of Hours services. From 9th April 2018, the Out of Hours Centre at Queen Margaret Hospital in Dunfermline, and the Centres in Glenrothes and St Andrews will be closed from midnight to 8:00 a.m. 7 days a week. The Out of Hours Centre at the Victoria Hospital in Kirkcaldy will be open throughout the night. The Victoria Hospital in Kirkcaldy was chosen because of its central location in Fife, and its proximity to Accident and Emergency, specialist services and wards for admission. Patients can opt to attend the Primary Care Emergency Centre in Perth if that would be more convenient than attending Kirkcaldy.
NHS inform – for everyday questions about health
Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.
NHS inform (www.nhsinform.scot) is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:
- tests and treatments
- illnesses and conditions
- healthy living (including stopping smoking, screening and keeping active)
- care, support and health rights
One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool. Of course, there is always the option to talk to the health information team by telephone or using webchat.
Want to try the new service? Visit: www.nhsinform.scot or call: 0800 22 44 88
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 01/10/2019)