Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
NHS Tayside Referral Times
NHS Tayside publishes waiting times for both out patient and in patient referrals. This information can be found on the NHS Tayside website.
NHS Tayside Referral Information
Please note this information is in relation to routine referrals only and is a general guide and not an accurate prediction for how long you may wait. The GPs at the practice are unable to influence the waiting times and can only ask for a referral to be reviewed if a patient's clinical condition changes. We would ask all patients to check NHS Tayside's website for an indication of waiting times before contacting their GP again.
Out of Hours Service
When the Health Centre is closed in the evenings and at weekends, emergency cover is provided by the Fife Primary Care Emergency Service. Patients who need urgent medical attention Out of Hours may be given advice, be directed to one of the Out of Hours Centres, or a house visit may be arranged. In early April we were notified by the Fife Health and Social Care Partnership that they were about to make some changes to their Out of Hours services. From 9th April 2018, the Out of Hours Centre at Queen Margaret Hospital in Dunfermline, and the Centres in Glenrothes and St Andrews will be closed from midnight to 8:00 a.m. 7 days a week. The Out of Hours Centre at the Victoria Hospital in Kirkcaldy will be open throughout the night. The Victoria Hospital in Kirkcaldy was chosen because of its central location in Fife, and its proximity to Accident and Emergency, specialist services and wards for admission. Patients can opt to attend the Primary Care Emergency Centre in Perth if that would be more convenient than attending Kirkcaldy.
NHS inform – for everyday questions about health
Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.
NHS inform (www.nhsinform.scot) is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:
- tests and treatments
- illnesses and conditions
- healthy living (including stopping smoking, screening and keeping active)
- care, support and health rights
One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool. Of course, there is always the option to talk to the health information team by telephone or using webchat.
Want to try the new service? Visit: www.nhsinform.scot or call: 0800 22 44 88
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 09/01/2020)